My Projects
With 8 years of experience, I support companies in their transformations by combining strategy, change management, and process optimization.
Objective : Leading the change management strategy of a global transformation program covering 15 countries and 6 business lines, including a full redesign of business processes, IT platform, and insurance/assistance products.
2020 - 2024 : Change Management, Training & Communication Lead I Allianz Partners
📌 Strategy & Change Management
📢 Stakeholder Communication & Engagement
Defined and implemented a group-wide transformation strategy, ensuring a smooth and structured transition
Conducted stakeholder and impact analysis (human, organizational, cultural, and strategic) to tailor support efforts
Developed transition scenarios and aligned Change Management practices across 15 countries
Définition et exécution d’une stratégie de communication globale, incluant newsletters, intranet et campagnes d’engagement.
Animation d’une communauté interne de formation et d’adoption, favorisant l’adhésion au projet.
Production de contenus de communication ciblés (supports visuels, vidéos, guides interactifs).
🎓 Training & Skills Development
Managed a team of 3 trainers across more than 10 IT systems
Delivered 460 training sessions over 4 years, including e-learning and interactive workshops
Designed and continuously improved the strategic training plan aligned with business and IT goals
📊 Project Management & Performance Monitoring
Set up monitoring tools and reporting systems to track change progress
Harmonized change strategies to ensure consistent adoption across 15 countries
Defined KPIs and monitoring indicators to ensure measurable and effective transformation
Designed and executed a global communication strategy, including newsletters, intranet updates, and engagement campaigns
Led an internal training and adoption community to foster project ownership and buy-in
Produced targeted communication content (visual materials, videos, interactive guides)
Various missions as Business Process Manager & Change Manager within the Organizational Management department at Allianz Partners.
2018 à 2020 : Management Consultant - CIO Advisory Strategy I CGI Business Consulting - Missions at Allianz Partners
📌 Change Management & Team Engagement
Developed and implemented a structured change strategy, including a communication plan and a project community (+50K views/year)
Redesigned and managed the Connect intranet to improve info sharing and employee engagement
Published over 700 content pieces in 4 months to support tool/process adoption
Launched newsletters and presentations to promote the GBM project
Developed role-based training paths and created dedicated templates
🛠 Production Support & Process Optimization
Created and maintained production tracking files and KPI models
Analyzed data and built strategic reports for top management
Documented and standardized processes (140+), including user guides and training materials
Trained newcomers on reporting tools and business processes to fast-track onboarding
2019 à 2020: Joined the Central Training & Change Management and Central Production Support teams as part of the GBM program, aimed at streamlining the product portfolio and unifying the IT system across 19 Allianz Partners entities.
📌 Internal Community Building
Designed and deployed a new structure for the internal trainers’ community
Added new intranet features to boost collaboration among local and central trainers
🛠 Strategic Communication & Leadership Alignment
Created presentation materials for top management on training & change progress
Represented the central team in the Control Room to ensure alignment with strategic decisions
Co-created a target process for training activities via dedicated stakeholder workshops
September 2018 à December 2018 : Structured and led an internal trainers’ community to optimize training delivery and the adoption of new practices across the group.
📌 Training Structuring & Monitoring
Coordinated training activities during a leadership transition
Designed English-language training and communication materials for ABS system adoption
Implemented weekly reporting indicators to track training progress
🛠 Coordination & Team Engagement
Managed multi-team training sessions during leadership change
Built and led a network of local change champions to ensure sustainability
Interfaced with stakeholders to maintain project momentum and prepare for the new manager
July 2018 to September 2018 : Interim role to maintain training/change activities before new hire.
Objective : Opportunity study to structure a Data Management framework across 5 European subsidiaries, integrating GDPR compliance and best data governance practices.
2018: Management Consultant - Financial Services I CGI Business Consulting - Mission Crédit Agricole Personal Finance
📌 Needs Assessment & Diagnosis
Mapped functionalities across 4 key data disciplines (Data Lineage, DQ Management, Data Masking, MDM)
Facilitated self-assessment workshops with subsidiaries to evaluate maturity and define priorities
🛠 Implementation Roadmap & Solutions
Assessed data management tools and defined selection criteria
Designed implementation scenarios aligned with business needs
Built a pragmatic roadmap with a Proof of Value to validate and progressively deploy initiatives
Objective : Facilitate digitalized debt payments (90,000 contracts) through integration of the national platform COTIZEN, while accounting for DSN (social declaration) impacts..
2016 : Organisational Project Manager I Swiss Life France
📌 Audit & optimisation des processus de paiement
📊 Impact Analysis & Business Case
Mapped and formalized existing processes using Swiss Life’s process-based methodology
Conducted on-site immersion and interviews with managers to identify pain points, measure processing times, and gather operational needs
Analyzed regulatory and business impacts related to the integration of the COTIZEN platform
Defined improvement areas and optimized workflows to streamline payment processing
Built a cost-benefit analysis to estimate efficiency and cost savings
Created follow-up indicators and weekly reports to track organizational studies progress
🚀 Change Support & Project Governance
Designed and facilitated workshops with key business managers, finance & accounting directors
Created and delivered strategic communication materials for steering committees
Represented Swiss Life at French Insurance Federation workshops to advocate insurer needs
🛠 Process Mapping & Modeling
Improved and formalized 15 key processes for more efficient payment handling
Modeled processes in Casewise Modeler to standardize and ease adoption
🚀 Why is this an asset for you?
You want to digitize and optimize your processes for greater efficiency?
You need to manage a major project and engage stakeholders with a clear, data-driven approach?
You’re looking for pragmatic, human-centered support to ensure your teams embrace change?
👉 Let’s talk about your challenges and shape your transformation together.
Contact Me
For any questions or support requests, feel free to fill out the form below.
🚀 Ce que je peux vous apporter
Activités réalisées lors de collaborations réussies avec des partenaires.
Stratégie Change Management
👉 Définition du contexte et la description précise du changement envisagé.
👉 Analyse approfondie des parties prenantes impactées.
👉 Réalisation d'études d'impact complètes, abordant les dimensions humaines, organisationnelles, culturelles et stratégiques.
👉 Définition de scénarios de conduite du changement.
👉 Création et implémentation d'une stratégie de conduite du changement efficace.
👉 Création de stratégies de formation sur-mesure, adaptées à vos besoins.
👉 Sélection et définition des outils de formation les plus pertinents.
👉 Élaboration de plans de formation détaillés et agendas complets.
👉 Production de supports de formation, guides utilisateurs, questionnaires, d’exercices pratiques et tests de connaissances.
👉 Conception de modules de formation en ligne et de vidéos tutoriels.
👉 Analyse de la situation actuelle de la communication.
👉 Définition d'une stratégie de communication ciblée et efficace.
👉 Identification des différents publics cibles.
👉 Élaboration d'un plan de communication structuré.
👉 Sélection des canaux de communication les plus adaptés.
👉 Création de campagnes de communication (e-mailing, intranets communautaires, supports visuels et vidéos)
Formation
& Compétence
Communication & Engagement
Address
60 rue François 1er,
75008 Paris
Contact
+33 6 83 99 86 57
contact@baptistejauneau.com
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